FAQ

What does roasted to order mean?

Roasted to order means we do not roast until an order is placed to ensure our customers get the optimum experience. When you have fresh roasted coffee, there is a distinct difference in the tasting notes of each order and it is our mission to stay true to that.

What does ethically sourced mean?

                                                                                     
Ethically sourced means that products and services from each point of a business's supply chain are obtained in an ethical way, which includes upholding rights, decent working conditions, health and safety, good business ethics and sustainability.

What is single origin coffee?

The term “single origin” is a coffee category that gives focus to one distinct area or region where the coffee is grown. To be clear coffee that is labeled as single origin can be traced to a single farm, farmer, producer, crop or region in one country.

Why is specialty coffee more expensive than commercial coffees?

                          
The quality of specialty coffee has a higher purchase price because the best varieties of coffee beans have been meticulously selected thus eliminating any flaws and they are available in significantly smaller quantities. Commercial coffee focuses on mass production & consumption and is mostly made from blended coffee beans. A fitting analogy would be the difference between a bartender reaching down to get the desired drink  and or pulling over the foot stool or ladder to reach up to get the drink (specialty coffee).

What exactly are tasting notes?

Tasting notes are flavors that have been identified within each coffee. From chocolate, vanilla, almond, maple and more are all flavors that you can discover in single-origin coffee. Much like wine, coffee boasts a bounty of unique tastes, in fact, coffee has more than 800 aromatic and flavor compounds, wine only has 200.

Can you have multiple subscriptions and is there a discount?

Of course! On your initial order, you can add as many coffees as you wish to your cart, just make sure that the product (size, grind, etc.) is correct and the subscription details (amount of bags, frequency of delivery) are accurate.

You will be charged when your next order is being prepared. For example, if you receive coffee once a month, you will be billed once a month when your coffee is being prepared to be shipped to you.

*You will receive an automatic 10% off all subscription orders.

Do you offer free shipping?

Yes! When you purchase more than $50.00 of coffee through our Online Shop, your shipping is 100% FREE.