Policies

Refund Policy

1). If we make an error, we will pay for the fix.  If our website description is incorrect or we have a packing slip issue, we will cover it.

2). If we make an error, such as the wrong grind: ordered whole and sent drip or wrong label type of things. We will fix the issue and pay for new coffee and shipping.

3). If there is an issue that is the post office's fault or another odd issue...package theft, damage in shipping, or item tracks delivered and customer claims not received, we will decide on a case by case basis.

Return Policy

Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or Express Shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Damaged Product:

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.